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Delivery & Shipping

Despatch & Order Confirmation

Once your order has been received, we will send you confirmation of your order via email.

 

Shipping Details During Checkout

 

It is your responsibility to ensure all the details that you enter during checkout are 100% accurate. We cannot be responsible for shipping to an address that was inaccurately submitted during checkout. Once you confirm your order the delivery address cannot be changed.

 

How do we ship our products

 

  • DPD next day deliveries are only guaranteed if the order is complete before 2pm. Not available if ordered over weekend / bank holiday.
  • DPD Next Day / DPD Saturday Delivery and Recorded Delivery all require a Signature when being delivered.
  • DPD Shipping to the channel isles or Scottish Highlands require 2 working days minimum to reach you. Orders placed for Saturday deliveries must be in before 2pm Thursday.
  • Our Free Shipping Option is shipped Second Class, if ordered before 2pm on weekdays, we shall aim to ship sameday but cannot guarantee this due to priority queue.
  • Our other shipping methods are Royal Mail first class, or recorded / signed for post as specified by the customer.
  • Orders received by 2pm Monday to Friday (excluding Bank Holidays) we will attempt to ship same day, subject to stock availability, shipping method chosen.
  • We operate on a priority shipping queue with Special next days, First Class being shipped first meaning free / second class may leave the following day.
  • Orders placed after 2pm will be shipped the next working day.
  • International orders are subject to the country’s importation regulations. We will not accept liability should the goods fail to clear customs for any reason.

 

Shipping Cost's

 

Our shipping costs will vary depending upon the destination and the type of shipping that you choose. Your shipping total will be calculated and displayed during the checkout process.

 

Shipping Discounts

 

From time to time we may offer free shipping on certain products or if you spend a certain amount. We may also offer discount code and/or vouchers for shipping discount via our social media platforms. These offers are only available during the offer period or for the duration of the discount codes validity.

 

Legal notification

 

We take no responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company such as Royal Mail. Once an item has been successfully dispatched from our head office it is the responsibility of Royal Mail or the respective shipping company. Although 98% of the time your item will reach you on time and as ordered, there is however the 2% of time that we are let down by third party shipping companies.

 

In the unlikely event that you do have any shipping problems then we are 100% commited to helping you resolve the issue. We do ask that you contact the shipping company direct and take up a claim with them, however please notify us first so that we can put pressure on them from our end before you submit your claim.

 

 

Any dates specified by the Company for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

 

 

Cloudstix shall not be liable for any non-delivery of Goods (even if caused by the Company's negligence) unless the Buyer gives written notice to the Company of non-delivery within seven days of the date when the Goods would in the ordinary course of events have been received.

 

 

Any liability of the Company for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note against any invoice raised for such Goods.

 

 

The term Delivery includes the handling, packaging and the cost of delivery. Delivery charges vary depending on the type of products ordered and the type of postal service available.

 

 

For International wholesale customers (outside of the UK)

We accept zero responsibility should the chosen courier fail to deliver goods or deem goods stolen unless extended insurance shipping is paid for prior to goods leaving our building. In the event that your order is not delivered and deemed lost or stolen, we shall of course support your claim with the courier but we shall NOT be liable to replace the goods or offer refunds to cover the missing items. In the event items are lost, stolen or damaged you must report this both to your local point of contact within the shipping agency and your account manager within our organization.

 

Placing an order by phone, Messaging App or online is the User's Acknowledgement and Acceptance of Delivery terms and additional Terms and Conditions of service.